Oracle Development Framework

Lyhyt kuvaus

Veikkaus Oy is requesting tenders for a four-year (2+1+1) framework arrangement to procure Oracle development partners. The maximum total value of the agreement is 12 000 000 € VAT 0 %.

The object of the procurement with its different sections is specified in more detail in the invitation to tender, Annex 2. Service requirements, here and other attachments.

During the term of agreement, the procuring entity will be ordering services specific to sections according to its needs. The procuring entity is not committed to making specific purchases for fixed amounts. The agreement does not grant the service provider an exclusive right to provide the service to the procuring entity.

Hankinnan kuvaus

This section covers the procurement of Oracle Fusion Applications–related ser-vices, focusing on design, configuration, development, integration, and opera-tions on the Oracle Cloud platform. The scope includes core ERP processes such as finance, procurement, supply chain and projects, extension and customiza-tion using platform tools, release and test management for quarterly updates, and continuous improvement of the Fusion-based solution landscape.

Work typically involves designing and configuring Oracle Fusion modules, im-plementing end-to-end ERP processes, integrating Fusion with surrounding sys-tems, and managing quarterly release impacts. The category focuses on solu-tion design, configuration, extensions and integrations, test and release man-agement, and the full lifecycle of Fusion-based ERP services from implementa-tion to continuous improvement.

General requirements for the category
· Proven experience in Oracle Fusion Cloud implementations, enhance-ments, and support ERP Financials, Procurement, Supply Chain and Pro-ject management module.
· Ability to work in multi-vendor and hybrid environments (on-prem, OCI, integrations with non-Oracle systems).
· Capability to support full lifecycle: requirements, solution design, con-figuration, integrations, testing, migration, cutover, hyper care, and con-tinuous improvement.
· Familiarity with Oracle implementation best practices, security model, and quarterly update processes.
· Experience in integrating Fusion with external systems via APIs, OIC or other integration platforms.
· Custom extension design in APEX and / or VBCS.
· Analytics and Reporting desing, build in Oracle Fusion Cloud environ-ment.
· Ability to produce clear documentation (designs, configurations, test plans, user guides) in English. Finnish language is considered an ad-vantage.
· Additional roles can also be eg. project manager, test manager and ser-vice manager

Hankinnan kuvaus

This section is dedicated to the procurement of services related to Oracle CX Applications, supporting customer-facing processes such as customer service, sales, and marketing. The scope includes configuration and development of CX solutions, integrations with backend and data platforms, customer data and consent management, and continuous optimization of customer experience across channels.

Work typically involves designing and implementing CX solutions to support customer service, sales, and marketing processes, integrating CX with back-end and data platforms, and optimizing the use of customer data. The category fo-cuses on process and solution design, configuration and development of CX ap-plications, integrations and data flows, and the full lifecycle management of Or-acle CX–based services.

General requirements for the category
· Demonstrated experience implementing and supporting Oracle CX Cloud applications relevant to Veikkaus CX Service Cloud, Engagement, Marketing.
· Understanding customer lifecycle, customer data, and omnichannel ser-vice concepts.
· Ability to integrate CX with back-end systems, Fusion, data warehouses, and external tools.
· Custom extension design in APEX and / or VBCS.
· Analytics and Reporting design, built in Oracle Fusion Cloud environ-ment.
· Additional roles can also be eg. project manager, test manager and ser-vice manager

Hankinnan kuvaus

This section covers the procurement of Oracle HCM Cloud–related services, supporting HR processes throughout the employee lifecycle. The scope includes design and configuration of HCM modules, integrations with payroll, identity and access management, and analytics solutions, as well as support for regula-tory compliance, security, and continuous enhancement of HR services.

Work typically involves designing and configuring HCM modules to support HR processes, integrating HCM with payroll, identity management and analytics, and ensuring compliance with HR and data privacy regulations. The category fo-cuses on HR process digitalization, HCM solution design and configuration, inte-grations and reporting, and the full lifecycle of Oracle HCM–based services from rollout to continuous enhancement.

General requirements for the category

· Proven experience in Oracle HCM Cloud implementation and support Core HR, Recruiting, Talent Management, Time & Labor.
· Understanding of HR processes, local (Finnish/EU) legal and regulatory requirements, and data privacy.
· Custom extension design in APEX and / or VBCS.
· Analytics and Reporting design, built in Oracle Fusion Cloud environ-ment.
· Additional roles can also be eg. project manager, test manager and ser-vice manager

Hankinnan kuvaus

This section is dedicated to the procurement of Oracle EPM Cloud–related ser-vices for financial planning, budgeting, forecasting, and consolidation. The scope includes model design and configuration, integrations with ERP and data plat-forms, reporting and analytics development, and ongoing optimization of EPM solutions to support Finance and business steering.

Work typically involves designing and implementing planning and consolidation models, integrating EPM with ERP and data warehouses, and developing report-ing and analytics for Finance and business control. The category focuses on fi-nancial process and model design, configuration and optimization of EPM appli-cations, data integrations and reporting, and the full lifecycle of Oracle EPM–based services supporting planning, forecasting, and closing.

General requirements for the category
· Proven experience with Oracle EPM Cloud (e.g. Planning, Financial Con-solidation & Close, Account Reconciliation, PCM, etc.).
· Understanding financial planning, budgeting, forecasting, and consolida-tion processes.
· Additional roles can also be eg. project manager, test manager and ser-vice manager

Hankinnan kuvaus

This section covers the procurement of Oracle Cloud Infrastructure (OCI), secu-rity in Saas and PaaS-related Cloud services, which encompass design, imple-mentation, and operations of the underlying Veikkaus Oracle Cloud Tenancies.

This includes services such as OCI infrastructure design and management, iden-tity and access management, OCI networks, Oracle Integration Cloud (OIC), cus-tom extensions (APEX, VBCS), Oracle Databases, monitoring and logging (SOC), automation/DevOps tooling, and other security and platform capabilities re-quired to run and integrate Veikkaus’ Oracle solutions securely and efficiently.

Work typically involves designing and implementing cloud environments, estab-lishing governance and landing zones, securing cloud workloads, and ensuring high availability and operational reliability. The category focuses on cloud engi-neering, architecture, and the full lifecycle of OCI SaaS and PaaS based services, including custom extensions, integration platforms and security capabilities.

General requirements for the category
· Proven experience with Oracle Cloud Infrastructure (OCI) and Oracle PaaS services relevant to Veikkaus (e.g. OIC, APEX, VBCS, IDCS/OCI IAM, FDI, database services).
· Strong understanding of cloud security, networking, and compliance in EU context.
· Ability to collaborate closely with Veikkaus security, infrastructure, and application teams.
· Additional roles can also be eg. project manager, test manager and ser-vice manager

Hankinnan kuvaus

This section covers the procurement of cost-efficient Oracle development and support services delivered from EU/EEA-based near-shore delivery centers. The section focuses on providing flexible and scalable resources for the develop-ment and support of Veikkaus’ Oracle solutions. Services include technical de-velopment, application support, and continuous improvement activities for Ora-cle platforms across all solution areas defined in this framework.
Near-shore delivery ensures proximity, compliance with EU regulations, and en-ables efficient collaboration with Veikkaus teams, while leveraging the expertise of Oracle professionals in the delivery center.

The supplier is required to maintain a permanent delivery capacity and demon-strate the ability to allocate suitable technical resources for Veikkaus’ assign-ments, ranging from project-based work to ongoing support.

Typical work includes software development and integration, technical trouble-shooting, enhancements, support services, and collaboration with Veikkaus per-sonnel for secure and compliant operation of Oracle solutions.

General requirements for the category
• Proven experience in Oracle development, support and services deliv-ered from EU/EEA-based near-shore centers.
• Ability to provide development and technical support services for a range of Oracle products and platforms relevant to Veikkaus (e.g. ERP, HCM, EPM, CX, SCM, Oracle Cloud).
• Capability to allocate and scale permanent Oracle delivery capacity (min-imum 10 professionals) with demonstrable competencies.
• Compliance with EU data protection and security requirements; robust processes for ensuring secure, high-quality delivery.
• Effective communication and collaboration with Veikkaus teams and ability to leverage near-shore proximity.
• Additional roles can also be eg. project manager, test manager and ser-vice manager

Hankinnan kuvaus

This section covers the procurement of cost-efficient Oracle development and support services delivered from off-shore delivery centers. The section focuses on providing flexible and scalable resources for the development and support of Veikkaus’ Oracle solutions. Services include technical development, application support, and continuous improvement activities for Oracle platforms across all solution areas defined in this framework.

The supplier is required to maintain a permanent delivery capacity and demon-strate the ability to allocate suitable technical resources for Veikkaus’ assign-ments, ranging from project-based work to ongoing support.

Typical work includes software development and integration, technical trouble-shooting, enhancements, support services, and collaboration with Veikkaus per-sonnel for secure and compliant operation of Oracle solutions.

General requirements for the category
• Proven experience in Oracle development, support and services deliv-ered from off-shore centers.
• Ability to provide development and technical support services for a range of Oracle products and platforms relevant to Veikkaus (e.g. ERP, HCM, EPM, CX, SCM, Oracle Cloud).
• Capability to allocate and scale permanent Oracle delivery capacity (min-imum 10 professionals) with demonstrable competencies.
• Compliance with EU data protection and security requirements; robust processes for ensuring secure, high-quality delivery.
• Effective communication and collaboration with Veikkaus teams and ability to leverage near-shore proximity.

Menettelyn tärkeimmät piirteet

1. GENERAL

The legislation concerning the public procurement is applied to the procurement. Type of
procedure is open procedure.

2. CONTRACT NOTICE

A contract notice has been published on the website www.hankintailmoitukset.fi and
http://ted.europa.eu. The contract award notice shall be published after the award decision.

3. SUBMITTING THE TENDER AS A GROUP OF ECONOMIC OPERATORS AND
SUBCONTRACTING

A tender may be submitted by a group of economic operators (a consortium or group). If awarded the contract, all group members must sign the contract and will be jointly liable for its performance. The composition of the group may not change during the procurement process or the contract period.

The group, as well as a supplier with subcontractors, must possess the necessary technical, economic, financial, and other capacities to deliver the goods and services in accordance with the contract for its entire duration. During the tender process and throughout the contract period, the contracting authority may request proof of commitments and agreements with declared subcontractors that could impact the supplier’s ability to fulfill the contract obligations. Similarly, the group may be required to provide evidence of the arrangements governing relationships among its members.

If a tenderer engages subcontractors, it remains fully responsible for their work as if it were its own. A tenderer submitting an independent bid while relying on subcontractors must specify in the Subcontractors Form how each subcontractor contributes to service delivery.

During the contract period, subcontractors may only be replaced with the contracting authority’s approval, provided such changes do not lead to significant or material modifications of the contract.

4. USING RESOURCES OF OTHER ENTITIES

A tenderer or a group of economic operators may rely on the resources of other entities to meet the requirements of the invitation to tender, regardless of the legal nature of their relationship. However, these resources must be available to the tenderer or group throughout the procurement process and the contract period.

Such resources may include, for example:

Professional experience – Relying on the expertise of another economic entity, such as a company within the same corporate group, provided that the entity is named in the tender as a subcontractor and actively participates in delivering the service.

Personnel – Using employees from another company to meet professional qualification requirements, provided that these individuals actively contribute to service delivery.

Economic and financial standing – Leveraging the financial capacity of another entity.

Technical capabilities – Utilizing another entity’s technical resources, provided they are genuinely used to meet the procurement requirements.

In these instances, the entity being relied on must be appropriately indicated the subcontractors annex.

5. PROCESSING OF TENDERS

5.1 SUITABILITY OF TENDERS

Before the tenders are processed it shall be assessed whether the tenderers meet the
technical, professional and economic and financial requirements presented in clause/form
"Exclusion and suitability (ESPD)". The tenderer’s suitability shall be examined using the
information provided in the tender, other financial statements (if separately requested) and
the information available from risk rating reports.

Tenderers who do not meet the minimum requirements set in the Call for Tenders shall be
excluded from the tender competition.

A tenderer who has been convicted of or in which any person with powers of
representation, decision making or control has been convicted of an offence as referred in
EU Public Procurement Directive 57 article, section 1 or to extortionate work discrimination
as stated in the Criminal Code of Finland, chapter 47 section 3(a) shall also be excluded
from the tender competition. A tenderer to whom a criterion for exclusion as referred to in
Public Procurement Act may also be excluded from the tender competition.

5.2 COMPLIANCE WITH THE CALL FOR TENDERS

The goods and services offered must fully comply with the requirements outlined in the Call for Tenders and its annexes. All requested information and required annexes must be submitted as part of the tender. Compliance will be assessed based on the tender’s overall content.

Tenders that do not meet the requirements of the Call for Tenders or fail to adhere to the conditions of the tendering procedure will be disqualified from the competition.

5.3 EVALUATION OF TENDERS

The evaluation of the tenders shall be made according to chapter "Grounds for decision".

5.4 AWARD DECISION AND ITS NOTIFICATION

The award decision shall be sent to all tenderers party to the decision via email. The
contract does not enter into force as a result of the notification of the decision, but requires
a separate written contract.

Luettelo ja lyhyt kuvaus säännöistä ja kriteereistä

During the reference period, the tenderer has performed the following types of services
The technical and professional qualifications of the tenderer related to the requirements set for the tenderer's experience in accordance with the procurement documents.