Salesforce development services

Aalto University Foundation sr

Aalto University (in the following "Customer" or "Aalto University") requests a tender for Software development services. The procurement is divided into three following areas/lots: 1. Salesforce Development Resource services 2. Salesforce Development End-to-End services 3. Salesforce Marketing Cloud Development services Aalto University has implemented Salesforce’s platform as well as a number of services developed on top of it. The purpose of Aalto University’s Salesforce environment is to provide a comprehensive service, process, and data platform to support the delivery of the University’s services. The platform’s target groups include all of the University’s stakeholders, such as students, staff, academic personnel, visitors, prospective students, the alumni community, and collaboration partners such as companies that are part of the University’s ecosystem. Aalto University needs a partner who can develop solutions with industry standards as well as Aalto’s requirements for information security, architecture, accessibility (WACG 2.1), GDPR compliance, and the Aalto design system. About the areas/lots: 1. Salesforce Development Resource Services Provision of specialist resources to support the development and maintenance of Aalto University’s Salesforce environments as part of the in-house team. The work can be performed largely remotely. 2. Salesforce Development End-to-End services Provision of comprehensive development support for Aalto University’s Salesforce environments, including face-to-face collaboration and end-to-end delivery of development projects. The partner must also be capable of assuming maintenance responsibility for delivered solutions when required. 3. Salesforce Marketing Cloud Development services Provision of development and maintenance services for Aalto University’s Salesforce Marketing Cloud environment. A potential tenderer can choose to offer their services to one or more of any of these areas. The potential tenderers will be evaluated separately for each of the areas. Only one tenderer will be selected for each category. The same tenderer can be selected for multiple categories. Detailed specifications and requirements are described in the invitation to tender and its annexes. You can find the appendices by logging into the Hanki Service/Supplier portal.

Määräaika

Tarjousten vastaanottamisen määräaika oli 2026-01-09. Hankinta julkaistiin 2025-11-24.

Kuka?

• Aalto University Foundation sr

Mitä?

• Tietotekniset palvelut: neuvonta, ohjelmistojen kehittäminen, Internet ja tuki

Missä?

• Helsinki-Uusimaa › Helsinki-Uusimaa

Hankintojen historia

Päivämäärä	Asiakirja
2025-11-24	hankintailmoitus
2025-12-22	hankintailmoitus

hankintailmoitus (2025-11-24)
Kohde
Hankinnan laajuus
Otsikko: Salesforce development services
Viitenumero: D/4348/01.01.04.00/2025
Lyhyt kuvaus:

Lyhyt kuvaus

Aalto University (in the following "Customer" or "Aalto University") requests a tender for Software development services.

The procurement is divided into three following areas/lots:

1. Salesforce Development Resource services
2. Salesforce Development End-to-End services
3. Salesforce Marketing Cloud Development services

Aalto University has implemented Salesforce’s platform as well as a number of services developed on top of it. The purpose of Aalto University’s Salesforce environment is to provide a comprehensive service, process, and data platform to support the delivery of the University’s services. The platform’s target groups include all of the University’s stakeholders, such as students, staff, academic personnel, visitors, prospective students, the alumni community, and collaboration partners such as companies that are part of the University’s ecosystem.

Aalto University needs a partner who can develop solutions with industry standards as well as Aalto’s requirements for information security, architecture, accessibility (WACG 2.1), GDPR compliance, and the Aalto design system.

About the areas/lots:

1. Salesforce Development Resource Services
Provision of specialist resources to support the development and maintenance of Aalto University’s Salesforce environments as part of the in-house team. The work can be performed largely remotely.

2. Salesforce Development End-to-End services
Provision of comprehensive development support for Aalto University’s Salesforce environments, including face-to-face collaboration and end-to-end delivery of development projects. The partner must also be capable of assuming maintenance responsibility for delivered solutions when required.

3. Salesforce Marketing Cloud Development services
Provision of development and maintenance services for Aalto University’s Salesforce Marketing Cloud environment.

A potential tenderer can choose to offer their services to one or more of any of these areas.

The potential tenderers will be evaluated separately for each of the areas. Only one tenderer will be selected for each category. The same tenderer can be selected for multiple categories.

Detailed specifications and requirements are described in the invitation to tender and its annexes. You can find the appendices by logging into the Hanki Service/Supplier portal.

Sopimustyyppi: Palvelut
Tuotteet/palvelut: Tietotekniset palvelut: neuvonta, ohjelmistojen kehittäminen, Internet ja tuki 📦
Arvioitu arvo ilman arvonlisäveroa: 6 000 000 EUR 💰
Suorituspaikkaa koskevat rajoitukset: Missä tahansa Euroopan talousalueella
Tietoa eristä
Tämä sopimus on jaettu osiin ✅
Yhdelle tarjoajalle myönnettävien erien enimmäismäärä: 3
Tarjouksia voidaan jättää enintään yhtä erää varten: 3

1️⃣
Sisäinen tunniste: 1-0
Otsikko: Salesforce Development Resource services
Arvioitu arvo ilman arvonlisäveroa: 1 500 000 EUR 💰
Tämä hankinta soveltuu myös pienille ja keskisuurille yrityksille (pk-yrityksille) ✅
Hankinnan kuvaus:

Detailed specifications and requirements are described in the invitation to tender and it’s annexes.

Kesto: 48 kuukautta
Tietoa sähköisistä luetteloista
Tarjoukset on esitettävä sähköisinä luetteloina tai niihin on sisällyttävä sähköinen luettelo
Myöntämisperusteet
Hinta ✅
Otsikko
Erän tunnistenumero: LOT-0001

2️⃣
Sisäinen tunniste: 2.-1
Otsikko: Salesforce Development End-to-End services
Arvioitu arvo ilman arvonlisäveroa: 3 500 000 EUR 💰
Otsikko
Erän tunnistenumero: LOT-0002

3️⃣
Sisäinen tunniste: 3.-2
Otsikko: Salesforce Marketing Cloud Development services
Arvioitu arvo ilman arvonlisäveroa: 1 000 000 EUR 💰
Otsikko
Erän tunnistenumero: LOT-0003

Menettely
Toimenpiteen tyyppi
Avoin menettely ✅
Oikeusperusta: Direktiivi 2014/24/EU
Hallinnolliset tiedot
Tarjousten tai osallistumishakemusten vastaanottamisen määräaika: 2026-01-09 10:00:00 📅
Tarjousten avaamista koskevat ehdot: 2026-01-09 10:05:00 📅
Kielet, joilla tarjoukset tai osallistumishakemukset voidaan jättää: englanti 🗣️
Vähimmäisaika, jonka kuluessa tarjoajan on pidettävä tarjous voimassa: 6 kuukautta
Puitesopimusta tai dynaamista hankintajärjestelmää koskevat tiedot
Puitesopimus useiden toimijoiden kanssa ✅
Osallistujien enimmäismäärä: 1
Tarjouspyynnön ehdot
Tarjoaja voi jättää useamman kuin yhden tarjouksen
Hankintasopimuksen toteuttamiseen osoitetun henkilöstön nimet ja ammatillinen pätevyys on ilmoitettava
Tarjousten avaamisen päivämäärä: 2026-01-09 10:05:00 📅
Sähköinen luettelo: Sallittu
Sähköinen laskutus: Pakollinen
Sähköistä tilaamista käytetään ✅
Sähköistä maksua käytetään ✅
Lisätietojen pyytämisen määräaika: 2025-12-10 13:00:00 📅

Hankintaviranomainen
Nimi ja osoitteet
Nimi: Aalto University Foundation sr
Kansallinen rekisterinumero: 2228357-4
Postiosoite: PL 11000
Postinumero: 00076
Postitoimipaikka: Aalto
Alue: Helsinki-Uusimaa 🏙️
Maa: Suomi 🇫🇮
Yhteyspiste: Venla Virtanen
Sähköposti: venla.virtanen@aalto.fi 📧
Puhelin: +358 947001 📞
URL: http://www.aalto.fi/ 🌏
Hankintaviranomaisen tyyppi
Julkisoikeudellinen yhteisö
Päätoimi
Koulutus
Viestintä
Asiakirjojen URL-osoite: https://tarjouspalvelu.fi/aalto?id=577890&tpk=d80c4142-1875-4770-903a-4160740f4d0b 🌏
Osallistumisen URL-osoite: https://tarjouspalvelu.fi/aalto?id=577890&tpk=d80c4142-1875-4770-903a-4160740f4d0b 🌏
Tarjouksen/hakemuksen jättäminen sähköisesti: Pakollinen

Täydentävät tiedot
Arvostelurunko
Nimi: Markkinaoikeus
Kansallinen rekisterinumero: 3006157-6
Postiosoite: Radanrakentajantie 5
Postinumero: 00520
Postitoimipaikka: Helsinki
Alue: Helsinki-Uusimaa 🏙️
Maa: Suomi 🇫🇮
Sähköposti: markkinaoikeus@oikeus.fi 📧
Puhelin: +358 295643300 📞
URL: http://www.oikeus.fi/markkinaoikeus 🌏
Palvelu, josta voi saada tietoja uudelleentarkastelumenettelystä
Sama kuin: Arvostelurunko
Uudelleentarkastelumenettely
Tarkat tiedot uudelleentarkastelumenettelyjen määräajasta (määräajoista):

A party who is dissatisfied with the decision of the contracting entity or other decision made during the contract award procedure may submit a request for rectification to the contracting entity, pursuant to the Procurement Act. A party must request rectification within 14 days of receiving notice of the decision of the contracting entity together with instructions for appeal or some other resolution made in the procurement procedure. Moreover, a tenderer, a candidate who has submitted a request to participate or some other concerned party may refer the case to the Market Court by filing an appeal. Unless otherwise provided, the appeal must be made in writing within 14 days from the date on which the party has been informed of the procurement decision accompanied by the instructions for appeal.

Tietoa sähköisistä työnkuluista
Sähköinen laskutus hyväksytään
Lähde: OJS 2025/S 228-783694 (2025-11-24)

hankintailmoitus (2025-12-22)
Kohde
Hankinnan laajuus
Lyhyt kuvaus:

Aalto University (in the following "Customer" or "Aalto University") requests a tender for Software development services. The procurement is divided into three following areas/lots: 1. Salesforce Development Resource services 2. Salesforce Development End-to-End services 3. Salesforce Marketing Cloud Development services (THIS AREA IS SUSPENDED) Aalto University has implemented Salesforce’s platform as well as a number of services developed on top of it. The purpose of Aalto University’s Salesforce environment is to provide a comprehensive service, process, and data platform to support the delivery of the University’s services. The platform’s target groups include all of the University’s stakeholders, such as students, staff, academic personnel, visitors, prospective students, the alumni community, and collaboration partners such as companies that are part of the University’s ecosystem. Aalto University needs a partner who can develop solutions with industry standards as well as Aalto’s requirements for information security, architecture, accessibility (WACG 2.1), GDPR compliance, and the Aalto design system. About the areas/lots: 1. Salesforce Development Resource Services Provision of specialist resources to support the development and maintenance of Aalto University’s Salesforce environments as part of the in-house team. The work can be performed largely remotely. 2. Salesforce Development End-to-End services Provision of comprehensive development support for Aalto University’s Salesforce environments, including face-to-face collaboration and end-to-end delivery of development projects. The partner must also be capable of assuming maintenance responsibility for delivered solutions when required. 3. Salesforce Marketing Cloud Development services (SUSPENDED) Provision of development and maintenance services for Aalto University’s Salesforce Marketing Cloud environment. A potential tenderer can choose to offer their services to one or more of any of these areas. The potential tenderers will be evaluated separately for each of the areas. Only one tenderer will be selected for each category. The same tenderer can be selected for multiple categories. Detailed specifications and requirements are described in the invitation to tender and its annexes. You can find the appendices by logging into the Hanki Service/Supplier portal.

Lyhyt kuvaus

Aalto University (in the following "Customer" or "Aalto University") requests a tender for Software development services.

The procurement is divided into three following areas/lots:

1. Salesforce Development Resource services
2. Salesforce Development End-to-End services
3. Salesforce Marketing Cloud Development services (THIS AREA IS SUSPENDED)

Aalto University has implemented Salesforce’s platform as well as a number of services developed on top of it. The purpose of Aalto University’s Salesforce environment is to provide a comprehensive service, process, and data platform to support the delivery of the University’s services. The platform’s target groups include all of the University’s stakeholders, such as students, staff, academic personnel, visitors, prospective students, the alumni community, and collaboration partners such as companies that are part of the University’s ecosystem.

Aalto University needs a partner who can develop solutions with industry standards as well as Aalto’s requirements for information security, architecture, accessibility (WACG 2.1), GDPR compliance, and the Aalto design system.

About the areas/lots:

1. Salesforce Development Resource Services
Provision of specialist resources to support the development and maintenance of Aalto University’s Salesforce environments as part of the in-house team. The work can be performed largely remotely.

2. Salesforce Development End-to-End services
Provision of comprehensive development support for Aalto University’s Salesforce environments, including face-to-face collaboration and end-to-end delivery of development projects. The partner must also be capable of assuming maintenance responsibility for delivered solutions when required.

3. Salesforce Marketing Cloud Development services (SUSPENDED)
Provision of development and maintenance services for Aalto University’s Salesforce Marketing Cloud environment.

A potential tenderer can choose to offer their services to one or more of any of these areas.

The potential tenderers will be evaluated separately for each of the areas. Only one tenderer will be selected for each category. The same tenderer can be selected for multiple categories.

Detailed specifications and requirements are described in the invitation to tender and its annexes. You can find the appendices by logging into the Hanki Service/Supplier portal.

Arvioitu arvo ilman arvonlisäveroa: 6 000 000 EUR 💰
Tietoa eristä
Yhdelle tarjoajalle myönnettävien erien enimmäismäärä: 2
Tarjouksia voidaan jättää enintään yhtä erää varten: 2
Kuvaus
Arvioitu arvo ilman arvonlisäveroa: 1 500 000 EUR 💰
3 500 000 EUR 💰
Otsikko: Salesforce Marketing Cloud Development services (THIS AREA IS SUSPENDED)
Arvioitu arvo ilman arvonlisäveroa: 0 EUR 💰

Muutokset
Alkuperäiseen ilmoitukseen korjattava teksti
Jakson numero: PROCEDURE
Erän tunnistenumero: LOT-0003
Muut lisätiedot

The contracting entity has noticed an error in the requirements of the lot 3 (Salesforce Marketing Cloud Development services) of the invitation to tender that requires amending and cannot be corrected with less strict means. In accordance with section 125 of the Act on Public Procurement and Concession Contracts (1397/2016), Aalto University has decided to suspend the procurement.

Muutoksen pääasiallinen syy: Ilmoitus peruutettu
Tiedot muutoksista
Muutettavan ilmoituksen edellinen versio: b8f1d7a2-93da-4637-93c1-b00d8d6c36a7-01
Lähde: OJS 2025/S 248-863425 (2025-12-22)

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