Object of procurement is an omnichannel payment acceptance and card acquiring solution with the aim of making HSL’s payment acceptance processes more user-friendly, efficient, compliant, and more agile to develop and manage. The omnichannel solution includes physical in-store payment terminals, unattended terminals to outdoor self-service environment, an online payment checkout solutions for HSL's digital channels, a wide selection of payment methods and PSP services for all mentioned sales channels, all necessary software updates (including general bug fixes, security updates, PCI DSS-, legislation-, and payment scheme compliance) and hardware updates during the contract period, a reporting and management portal (including necessary APIs), all PSP’s internal daily processes and necessary staff resources for delivering its service to HSL, and customer service support for HSL in using the procured service. HSL requires that the Supplier is a well-known and reputable company which is specialized into payment solutions, capable of ensuring the daily operation, compliance, and future development of the omnichannel payment solution on behalf of HSL. The omnichannel payment solution (including all aspects described in the procurement) is procured as a service. This means that the Supplier will take care of the solution in exchange for a monthly service fee paid by HSL to the Supplier. HSL is not interested in purchasing software development teams, hardware or software code. The omnichannel payment solution is a mandatory requirement, and it is not possible to offer the card acquiring service described in the optional requirements without also offering the omnichannel payment solution. Based on the received offers, HSL may choose to procure both services, but if the offers for the card acquiring service do not meet the requirements or are not competitive in terms of price, then HSL may choose to procure only the omnichannel payment solution. If HSL decides to procure both services, they will be procured from only one supplier. HSL reserves the right to suspend the procurement procedure for a real and legitimate reason. The procurement includes mandatory requirements and optional requirements. Mandatory requirements are the minimum requirements that the Supplier's offer must include. Optional requirements are additional features that the Supplier's offer may include. During the contract period, HSL may order additional payment terminals and checkout solutions from the Supplier, as well as other products, services and activation of payment methods. However, HSL won’t commit to any additional orders or activation of optional payments methods. All the deadlines specified in the invitation to tender are given in Finnish time. See also Appendix 1. Object of Procurement.
Määräaika
Tarjousten vastaanottamisen määräaika oli 2025-09-19.
Hankinta julkaistiin 2025-06-25.
hankintailmoitus (2025-06-25) Kohde Hankinnan laajuus
Otsikko: Payment Service Provider (PSP) and Card Acquiring
Viitenumero: 149/02.08.00/2025
Lyhyt kuvaus:
“Object of procurement is an omnichannel payment acceptance and card acquiring solution with the aim of making HSL’s payment acceptance processes more...”
Lyhyt kuvaus
Object of procurement is an omnichannel payment acceptance and card acquiring solution with the aim of making HSL’s payment acceptance processes more user-friendly, efficient, compliant, and more agile to develop and manage. The omnichannel solution includes physical in-store payment terminals, unattended terminals to outdoor self-service environment, an online payment checkout solutions for HSL's digital channels, a wide selection of payment methods and PSP services for all mentioned sales channels, all necessary software updates (including general bug fixes, security updates, PCI DSS-, legislation-, and payment scheme compliance) and hardware updates during the contract period, a reporting and management portal (including necessary APIs), all PSP’s internal daily processes and necessary staff resources for delivering its service to HSL, and customer service support for HSL in using the procured service.
HSL requires that the Supplier is a well-known and reputable company which is specialized into payment solutions, capable of ensuring the daily operation, compliance, and future development of the omnichannel payment solution on behalf of HSL.
The omnichannel payment solution (including all aspects described in the procurement) is procured as a service. This means that the Supplier will take care of the solution in exchange for a monthly service fee paid by HSL to the Supplier. HSL is not interested in purchasing software development teams, hardware or software code.
The omnichannel payment solution is a mandatory requirement, and it is not possible to offer the card acquiring service described in the optional requirements without also offering the omnichannel payment solution. Based on the received offers, HSL may choose to procure both services, but if the offers for the card acquiring service do not meet the requirements or are not competitive in terms of price, then HSL may choose to procure only the omnichannel payment solution. If HSL decides to procure both services, they will be procured from only one supplier.
HSL reserves the right to suspend the procurement procedure for a real and legitimate reason.
The procurement includes mandatory requirements and optional requirements. Mandatory requirements are the minimum requirements that the Supplier's offer must include. Optional requirements are additional features that the Supplier's offer may include.
During the contract period, HSL may order additional payment terminals and checkout solutions from the Supplier, as well as other products, services and activation of payment methods. However, HSL won’t commit to any additional orders or activation of optional payments methods.
All the deadlines specified in the invitation to tender are given in Finnish time.
See also Appendix 1. Object of Procurement.
Näytä lisää
Sopimustyyppi: Palvelut
Tuotteet/palvelut: Vähittäiskaupan palvelut📦
Suorituspaikkaa koskevat rajoitukset: Missä tahansa Euroopan talousalueella
Kuvaus
Sisäinen tunniste: 149/02.08.00/2025
Tämä hankinta soveltuu myös pienille ja keskisuurille yrityksille (pk-yrityksille) ✅
Hankinnan kuvaus:
“Object of procurement is an omnichannel payment acceptance and card acquiring solution with the aim of making HSL’s payment acceptance processes more...”
Hankinnan kuvaus
Object of procurement is an omnichannel payment acceptance and card acquiring solution with the aim of making HSL’s payment acceptance processes more user-friendly, efficient, compliant, and more agile to develop and manage. The omnichannel solution includes physical in-store payment terminals, unattended terminals to outdoor self-service environment, an online payment checkout solutions for HSL's digital channels, a wide selection of payment methods and PSP services for all mentioned sales channels, all necessary software updates (including general bug fixes, security updates, PCI DSS-, legislation-, and payment scheme compliance) and hardware updates during the contract period, a reporting and management portal (including necessary APIs), all PSP’s internal daily processes and necessary staff resources for delivering its service to HSL, and customer service support for HSL in using the procured service.
HSL requires that the Supplier is a well-known and reputable company which is specialized into payment solutions, capable of ensuring the daily operation, compliance, and future development of the omnichannel payment solution on behalf of HSL.
The omnichannel payment solution (including all aspects described in the procurement) is procured as a service. This means that the Supplier will take care of the solution in exchange for a monthly service fee paid by HSL to the Supplier. HSL is not interested in purchasing software development teams, hardware or software code.
The omnichannel payment solution is a mandatory requirement, and it is not possible to offer the card acquiring service described in the optional requirements without also offering the omnichannel payment solution. Based on the received offers, HSL may choose to procure both services, but if the offers for the card acquiring service do not meet the requirements or are not competitive in terms of price, then HSL may choose to procure only the omnichannel payment solution. If HSL decides to procure both services, they will be procured from only one supplier.
HSL reserves the right to suspend the procurement procedure for a real and legitimate reason.
The procurement includes mandatory requirements and optional requirements. Mandatory requirements are the minimum requirements that the Supplier's offer must include. Optional requirements are additional features that the Supplier's offer may include.
During the contract period, HSL may order additional payment terminals and checkout solutions from the Supplier, as well as other products, services and activation of payment methods. However, HSL won’t commit to any additional orders or activation of optional payments methods.
All the deadlines specified in the invitation to tender are given in Finnish time.
See also Appendix 1. Object of Procurement.
Näytä lisää
Lisätietoja:
“The Master Agreement shall be valid for a fixed period of two (2) years. After the fixed term, the Master Agreement shall remain valid for indefinite time...”
Lisätietoja
The Master Agreement shall be valid for a fixed period of two (2) years. After the fixed term, the Master Agreement shall remain valid for indefinite time until terminated by the client upon six (6) months’ prior written notice or by the supplier upon twelve (12) months’ prior written notice. Obligations, which by their nature should survive the termination of the agreement, shall survive the termination of the Master Agreement, for example, but not limited to clauses concerning confidentiality, data protection and intellectual property rights.
Näytä lisää
Sopimustyyppi: Palvelut
Tuotteet/palvelut: Vähittäiskaupan palvelut📦
Lisätuotteet/palvelut: Tietotekniset palvelut: neuvonta, ohjelmistojen kehittäminen, Internet ja tuki📦
Edistettävä sosiaalinen tavoite: Ihmisoikeuksia koskeva due diligence -velvoite maailmanlaajuisissa toimitusketjuissa
Kesto: 48 (MONTH)
Jäljempänä oleva aikataulu on ilmaistu kuukausina.
Sopimuksen optiokausien enimmäismäärä: 1
Lisätietoja uusimisesta:
“The Master Agreement shall be valid for a fixed period of two (2) years. After the fixed term, the Master Agreement shall remain valid for indefinite time...”
Lisätietoja uusimisesta
The Master Agreement shall be valid for a fixed period of two (2) years. After the fixed term, the Master Agreement shall remain valid for indefinite time until terminated by the client upon six (6) months’ prior written notice or by the supplier upon twelve (12) months’ prior written notice. Obligations, which by their nature should survive the termination of the agreement, shall survive the termination of the Master Agreement, for example, but not limited to clauses concerning confidentiality, data protection and intellectual property rights.
Näytä lisää Tietoa vaihtoehdoista
Vaihtoehdot ✅
Vaihtoehtojen kuvaus:
“During the contract period, HSL may order additional payment terminals and checkout solutions from the Supplier, as well as other products, services and...”
Vaihtoehtojen kuvaus
During the contract period, HSL may order additional payment terminals and checkout solutions from the Supplier, as well as other products, services and activation of payment methods. However, HSL won’t commit to any additional orders or activation of optional payments methods. For more detailed information regarding the options, please refer to Appendix 2: Mandatory and Optional Requirements and Pricing under sheet "2. Optional Requirements".
Näytä lisää Myöntämisperusteet
Hinta ✅
Hinta (painotus): 50
Laatukriteeri (nimi): Quality, Weight 50%, Points Max710
Quality score calculation formula:
tendered value
--------------------------- * 50 (maximum points)
largest entered value
For more detailed information, please refer to Appendix 2: Mandatory and Optional Requirements and Pricing and Appendix 1. Object of Procurement.
Laatukriteeri (painotus): 50
Otsikko
Erän tunnistenumero: LOT-0000
Hankinnan laajuus
Lisätuotteet/palvelut: Tietotekniset palvelut: neuvonta, ohjelmistojen kehittäminen, Internet ja tuki📦
Menettely Toimenpiteen tyyppi
Avoin menettely ✅
Oikeusperusta: Direktiivi 2014/25/EU
Hallinnolliset tiedot
Tarjousten tai osallistumishakemusten vastaanottamisen määräaika: 2025-09-19 12:00:00 📅
Tarjousten avaamista koskevat ehdot: 2025-09-19 12:15:00 📅
Kielet, joilla tarjoukset tai osallistumishakemukset voidaan jättää: englanti 🗣️
Vähimmäisaika, jonka kuluessa tarjoajan on pidettävä tarjous voimassa: 8
Tarjouspyynnön ehdot
Tarjoaja voi jättää useamman kuin yhden tarjouksen
Tarjousten avaamisen päivämäärä: 2025-09-19 12:15:00 📅
Kielet, joilla tarjoukset tai osallistumishakemukset voidaan jättää: englanti 🗣️
Sähköinen laskutus: Pakollinen
Sähköistä maksua käytetään ✅
Lisätietojen pyytämisen määräaika: 2025-08-27 12:00:00 📅
Myöntämisperusteet
Painotustyyppi: Painotus (pisteinä, tarkka)
Tarjouspyynnön ehdot
Sopimukseen sisältyy suoritusehtoja ✅
Oikeudelliset, taloudelliset, rahoitukselliset ja tekniset tiedot Taloudellinen ja rahoituksellinen asema
Luettelo ja lyhyt kuvaus valintaperusteista:
“Other economic and financial requirements
Economic or financial requirement and a description of it:
Credit Rating Requirement
All Tenderers must possess a...”
Luettelo ja lyhyt kuvaus valintaperusteista
Other economic and financial requirements
Economic or financial requirement and a description of it:
Credit Rating Requirement
All Tenderers must possess a credit rating of "BBB" or higher from S&P Global Ratings, Moody's, or Fitch
Ratings. Alternatively, a credit rating of "A" or higher from Suomen Asiakastieto Oy is also acceptable. Tenderers
with lower credit ratings will not be considered.
If the Tender's credit rating is lower than "A" from Suomen Asiakastieto Oy or lower than "BBB" from S&P Global
Ratings, Moody's or Fitch Ratings, the Tenderer shall be excluded from competitive tendering.
In the "Description" section, the Tenderer shall state its Rating Alfa rating or other rating, and a statement on the
basis of which the rating can be considered to meet the requirement. The Tenderer must submit, as an attachment
to his tender, Asiakastieto Oy's Rating Alfa report, which is less than three months old from the date of its submission,
or a statement (which is less than three months old from the date of its submission) prepared by another
equivalent independent assessor, such as an auditor, stating that the credit rating meets the required level. If the
tender is submitted as a
group, all members of the group must meet the above-mentioned requirement regarding the Tender's
financial position. If the Tenderer is a newly established company, it must submit a statement prepared by an
independent assessor, such as an auditor, that its credit rating meets the required level.
Näytä lisää Osallistumisehdot
Luettelo ja lyhyt kuvaus olosuhteista:
“Service contracts require a specific authorization
Is a particular authorisation needed in order to be able to perform the service in question in the...”
Luettelo ja lyhyt kuvaus olosuhteista
Service contracts require a specific authorization
Is a particular authorisation needed in order to be able to perform the service in question in the country of
establishment of the economic operator?
Authorisation:
The tenderer must be duly authorized and registered as a payment institution in European Banking Authority’s
Payment Institutions Register (https://euclid.eba.europa.eu/register/pir/search) in accordance with applicable
legislation (e.g., PSD2 or equivalent national regulation) and it must have licence to operate in Finland, or if the
tenderer is operating as a bank, it must be duly authorized and registered as a bank supervised by European
Central Bank (ECB) on ECB’s list of supervised banks (https://www.bankingsupervision.europa.eu/framework
/supervised-banks/html/index.en.html).
Näytä lisää Tekninen ja ammatillinen pätevyys
Luettelo ja lyhyt kuvaus valintaperusteista:
“During the reference period, the economic operator has provided the following main services of the type specified:
Contracting authorities may require up to...”
Luettelo ja lyhyt kuvaus valintaperusteista
During the reference period, the economic operator has provided the following main services of the type specified:
Contracting authorities may require up to three years and allow experience dating from more than three years.
Requirement:
HSL requires that the Supplier is a well-known and reputable company which is specialized into payment
solutions, capable of ensuring the daily operation, compliance, and future development of the omnichannel
payment solution on behalf of HSL.
Supplier's omni-channel solution (e.g. payment terminals and e/m-Commerce checkout solutions) must be a 'off the-shelf' -product and used by other customers, in other words solution must be ready to be used immediately after agreement is signed.
Supplier must have 3 reference customers and Supplier must provide names of those customers in the
"Description" field. If those reference customers are listed on Supplier's public webpage, Supplier must attach
direct link to the webpage.
Näytä lisää Osallistumisehdot
Tärkeimmät rahoitusehdot ja maksujärjestelyt ja/tai viittaus niitä koskeviin säännöksiin:
“HSL's operations are funded by municipal contributions from its member municipalities and by ticket revenues.” Sopimukseen liittyvät ehdot
Sopimuksen täytäntöönpanoehdot:
“For more detailed information, please refer to Appendix 3. HSL's Terms and Conditions & SLA Requirements” Osallistumisehdot
Poissulkemisperuste: bankr-nat
bankruptcy
corruption
cred-arran
crime-org
distorsion
envir-law
finan-laund
fraud
human-traffic
insolvency
labour-law
liq-admin
nati-ground
partic-confl
prep-confl
prof-misconduct
sanction
socsec-law
socsec-pay
susp-act
tax-pay
terr-offence
Kuvaus poissulkemisperusteista:
“The economic operator is in any analogous situation like bankruptcy arising from a similar procedure under national laws and regulations.”
“The economic operator is bankrupt.” Näytä lisää (21) “The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision...”
Kuvaus poissulkemisperusteista
The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for corruption, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
“The economic operator is in arrangement with creditors.”
“The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision...”
Kuvaus poissulkemisperusteista
The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for participation in a criminal organisation, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
“The economic operator has entered into agreements with other economic operators aimed at distorting competition.”
“The economic operator has breached its obligations in the field of environmental law.”
“The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision...”
Kuvaus poissulkemisperusteista
The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for money laundering or terrorist financing, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
“The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision...”
Kuvaus poissulkemisperusteista
The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for fraud, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
“The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision...”
Kuvaus poissulkemisperusteista
The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for child labour and other forms of trafficking in human beings, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
“The economic operator is the subject of insolvency or winding-up.”
“The economic operator has breached its obligations in the field of labour law.”
“The assets of the economic operator are being administered by a liquidator or by the court.”
“Any person who is a member of the economic operator’s administrative, management or supervisory body or has powers of representation, decision or control...”
Kuvaus poissulkemisperusteista
Any person who is a member of the economic operator’s administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for work safety offence, working hours offence, work discrimination, extortionate work discrimination, violation of the right to organise or unauthorised use of foreign labour.
“The economic operator is aware of any conflict of interest, as indicated in national law, the relevant notice or the procurement documents due to its...”
Kuvaus poissulkemisperusteista
The economic operator is aware of any conflict of interest, as indicated in national law, the relevant notice or the procurement documents due to its participation in the procurement procedure.
“The economic operator or an undertaking related to it has advised the contracting authority or contracting entity or otherwise been involved in the...”
Kuvaus poissulkemisperusteista
The economic operator or an undertaking related to it has advised the contracting authority or contracting entity or otherwise been involved in the preparation of the procurement procedure.
“The economic operator is guilty of grave professional misconduct.”
“The economic operator has experienced that a prior public contract, a prior contract with a contracting entity or a prior concession contract was terminated...”
Kuvaus poissulkemisperusteista
The economic operator has experienced that a prior public contract, a prior contract with a contracting entity or a prior concession contract was terminated early, or that damages or other comparable sanctions were imposed in connection with that prior contract.
“The economic operator has breached its obligations in the field of social law.”
“The economic operator has breached its obligations relating to the payment social security contributions, both in the country in which it is established and...”
Kuvaus poissulkemisperusteista
The economic operator has breached its obligations relating to the payment social security contributions, both in the country in which it is established and in Member State of the contracting authority or contracting entity if other than the country of establishment.
“The business activities of the economic operator are suspended.”
“The economic operator has breached its obligations relating to the payment of taxes, both in the country in which it is established and in Member State of...”
Kuvaus poissulkemisperusteista
The economic operator has breached its obligations relating to the payment of taxes, both in the country in which it is established and in Member State of the contracting authority or contracting entity if other than the country of establishment.
“The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision...”
Kuvaus poissulkemisperusteista
The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for terrorist offences or offences linked to terrorist activities, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
“The Master Agreement shall be valid for a fixed period of two (2) years. After the fixed term, the Master Agreement shall remain valid for indefinite time...”
Lisätietoja
The Master Agreement shall be valid for a fixed period of two (2) years. After the fixed term, the Master Agreement shall remain valid for indefinite time until terminated by the client upon six (6) months’ prior written notice or by the supplier upon twelve (12) months’ prior written notice. Obligations, which by their nature should survive the termination of the agreement, shall survive the termination of the Master Agreement, for example, but not limited to clauses concerning confidentiality, data protection and intellectual property rights.
Näytä lisää Arvostelurunko
Nimi: Markkinaoikeus
Kansallinen rekisterinumero: 3006157-6
Postiosoite: Radanrakentajantie 5
Postinumero: 00520
Postitoimipaikka: Helsinki
Alue: Helsinki-Uusimaa🏙️
Maa: Suomi 🇫🇮
Sähköposti: markkinaoikeus@oikeus.fi📧
Puhelin: +358 295643300📞
URL: http://www.oikeus.fi/markkinaoikeus🌏 Tietoa sähköisistä työnkuluista
Sähköinen laskutus hyväksytään
Sähköistä maksua käytetään
Lähde: OJS 2025/S 120-411422 (2025-06-25)