Payment Service Provider (PSP) and Card Acquiring 2026

Helsingin Seudun Liikenne - kuntayhtymä

Object of procurement is an omnichannel payment acceptance and card acquiring solution with the aim of making HSL’s payment acceptance processes more user-friendly, efficient, compliant, and more agile to develop and manage. The omnichannel solution must include: - physical in-store payment terminals, - unattended terminals to outdoor self-service environment, - an online payment checkout solutions for HSL's digital channels, - a wide selection of payment methods and - PSP services for all mentioned sales channels, - all necessary software updates (including general bug fixes, security updates, PCI DSS-, legislation-, and payment scheme compliance) and hardware updates during the contract period, - a reporting and management portal (including necessary APIs), - all PSP’s internal daily processes and necessary staff resources for delivering its service to HSL, - and customer service support for HSL in using the procured service. Payment acceptance is critical for HSL’s business and therefore HSL requires that the Supplier is a well-known and reputable company and has local physical presence, including staff and office, and which is specialized into merchant payment acceptance solutions, capable of ensuring the daily operation, security, compliance, and future development of the omnichannel payment solution on behalf of HSL. Local presence is essential because of criticality of payment acceptance. The omnichannel payment solution and acquiring (including all aspects described in the procurement) is procured as a service from one Supplier. This means that the Supplier will be responsible of all obligations of agreement towards HSL, and that the Supplier will take care of the whole solution in exchange for a monthly service fee paid by HSL to the Supplier. If the tender is made as a group of economic operators, the group shall be jointly and severally liable for the Services in relation to HSL. If the Supplier uses subcontractors in the provision of the Services, the Supplier shall be responsible for the work of its subcontractor as if it was its own and shall be responsible for the subcontractor complying for its part with the obligations laid down in the procurement agreement. HSL is not interested in purchasing software development teams, hardware or software code. Supplier's omnichannel solution must be a up-and-running and ready 'off-the-shelf' -product and used by other merchants. In other words solution must be ready to be used immediately after agreement is signed. The procurement includes mandatory requirements and optional requirements. Mandatory requirements are the minimum requirements that the Supplier's offer must include. Optional requirements are additional features that the Supplier's offer may include. Please note that the sanctions concerning delays are specified in ‘HSL's Terms and Conditions & SLA Requirements’ (Appendix 3 of the Call for tenders). During the contract period, HSL may order additional payment terminals and checkout solutions from the Supplier, as well as other products, services and activation of payment methods. However, HSL won’t commit to any additional orders or activation of optional payments methods. HSL reserves the right to suspend the procurement procedure for a real and legitimate reason. Validator devices or any other equipment used in buses, trains, trams, ferries and metro stations are not scope of this procurement All the deadlines specified in the invitation to tender are given in Finnish time. See also Appendix 1. Object of Procurement.

Määräaika

Tarjousten vastaanottamisen määräaika oli 2026-01-16. Hankinta julkaistiin 2025-12-12.

Kuka? Mitä? Missä?
Hankintojen historia
Päivämäärä Asiakirja
2025-12-12 hankintailmoitus
hankintailmoitus (2025-12-12)
Kohde
Hankinnan laajuus
Otsikko: Payment Service Provider (PSP) and Card Acquiring 2026
Viitenumero: 308/02.08.00/2025
Lyhyt kuvaus:
Object of procurement is an omnichannel payment acceptance and card acquiring solution with the aim of making HSL’s payment acceptance processes more user-friendly, efficient, compliant, and more agile to develop and manage. The omnichannel solution must include: - physical in-store payment terminals, - unattended terminals to outdoor self-service environment, - an online payment checkout solutions for HSL's digital channels, - a wide selection of payment methods and - PSP services for all mentioned sales channels, - all necessary software updates (including general bug fixes, security updates, PCI DSS-, legislation-, and payment scheme compliance) and hardware updates during the contract period, - a reporting and management portal (including necessary APIs), - all PSP’s internal daily processes and necessary staff resources for delivering its service to HSL, - and customer service support for HSL in using the procured service. Payment acceptance is critical for HSL’s business and therefore HSL requires that the Supplier is a well-known and reputable company and has local physical presence, including staff and office, and which is specialized into merchant payment acceptance solutions, capable of ensuring the daily operation, security, compliance, and future development of the omnichannel payment solution on behalf of HSL. Local presence is essential because of criticality of payment acceptance. The omnichannel payment solution and acquiring (including all aspects described in the procurement) is procured as a service from one Supplier. This means that the Supplier will be responsible of all obligations of agreement towards HSL, and that the Supplier will take care of the whole solution in exchange for a monthly service fee paid by HSL to the Supplier. If the tender is made as a group of economic operators, the group shall be jointly and severally liable for the Services in relation to HSL. If the Supplier uses subcontractors in the provision of the Services, the Supplier shall be responsible for the work of its subcontractor as if it was its own and shall be responsible for the subcontractor complying for its part with the obligations laid down in the procurement agreement. HSL is not interested in purchasing software development teams, hardware or software code. Supplier's omnichannel solution must be a up-and-running and ready 'off-the-shelf' -product and used by other merchants. In other words solution must be ready to be used immediately after agreement is signed. The procurement includes mandatory requirements and optional requirements. Mandatory requirements are the minimum requirements that the Supplier's offer must include. Optional requirements are additional features that the Supplier's offer may include. Please note that the sanctions concerning delays are specified in ‘HSL's Terms and Conditions & SLA Requirements’ (Appendix 3 of the Call for tenders). During the contract period, HSL may order additional payment terminals and checkout solutions from the Supplier, as well as other products, services and activation of payment methods. However, HSL won’t commit to any additional orders or activation of optional payments methods. HSL reserves the right to suspend the procurement procedure for a real and legitimate reason. Validator devices or any other equipment used in buses, trains, trams, ferries and metro stations are not scope of this procurement All the deadlines specified in the invitation to tender are given in Finnish time. See also Appendix 1. Object of Procurement.
Näytä lisää
Sopimustyyppi: Palvelut
Tuotteet/palvelut: Vähittäiskaupan palvelut 📦
Täydentävä hankintalaji: Tavarahankinnat
Suorituspaikkaa koskevat rajoitukset: Missä tahansa Euroopan talousalueella
Kuvaus
Sisäinen tunniste: 308/02.08.00/2025
Tämä hankinta soveltuu myös pienille ja keskisuurille yrityksille (pk-yrityksille) ✅
Lisätietoja:
Contract Period The agreement shall be valid for a fixed period of two (2) years. After the fixed term, the agreement shall remain valid for indefinite time until terminated by the client upon six (6) months’ prior written notice or by the supplier upon twelve (12) months’ prior written notice. Obligations, which by their nature should survive the termination of the agreement, shall survive the termination of the agreement, for example, but not limited to clauses concerning confidentiality, data protection and intellectual property rights.
Näytä lisää
Lisätuotteet/palvelut:
Edistettävä sosiaalinen tavoite: Oikeudenmukaiset työolot
Kesto: 48 kuukautta
Sopimuksen optiokausien enimmäismäärä: 1
Lisätietoja uusimisesta:
Contract Period The agreement shall be valid for a fixed period of two (2) years. After the fixed term, the agreement shall remain valid for indefinite time until terminated by the client upon six (6) months’ prior written notice or by the supplier upon twelve (12) months’ prior written notice. Obligations, which by their nature should survive the termination of the agreement, shall survive the termination of the agreement, for example, but not limited to clauses concerning confidentiality, data protection and intellectual property rights.
Näytä lisää
Myöntämisperusteet
Hinta ✅
Hinta (painotus): 50
Laatukriteeri (nimi): Quality, Weight 50%, Points Max 1210 Quality score calculation formula: tendered value --------------------------- * 50 (maximum points) largest entered value For more detailed information, please refer to Appendix 2: Mandatory and Optional Requirements and Pricing and Appendix 1. Object of Procurement.
Laatukriteeri (painotus): 50
Otsikko
Erän tunnistenumero: LOT-0000

Menettely
Toimenpiteen tyyppi
Avoin menettely ✅
Oikeusperusta: Direktiivi 2014/25/EU
Hallinnolliset tiedot
Tarjousten tai osallistumishakemusten vastaanottamisen määräaika: 2026-01-16 12:00:00 📅
Tarjousten avaamista koskevat ehdot: 2026-01-16 12:10:00 📅
Kielet, joilla tarjoukset tai osallistumishakemukset voidaan jättää: englanti 🗣️
Vähimmäisaika, jonka kuluessa tarjoajan on pidettävä tarjous voimassa: 8 kuukautta
Tarjouspyynnön ehdot
Tarjoaja voi jättää useamman kuin yhden tarjouksen
Tarjousten avaamisen päivämäärä: 2026-01-16 12:10:00 📅
Sähköinen laskutus: Pakollinen
Sähköistä maksua käytetään ✅
Lisätietojen pyytämisen määräaika: 2025-12-31 11:00:00 📅
Myöntämisperusteet
Painotustyyppi: Painotus (pisteinä, tarkka)
Tarjouspyynnön ehdot
Sopimukseen sisältyy suoritusehtoja ✅

Oikeudelliset, taloudelliset, rahoitukselliset ja tekniset tiedot
Osallistumisehdot
Tärkeimmät rahoitusehdot ja maksujärjestelyt ja/tai viittaus niitä koskeviin säännöksiin:
HSL's operations are funded by municipal contributions from its member municipalities and by ticket revenues.
Sopimukseen liittyvät ehdot
Sopimuksen täytäntöönpanoehdot:
For more detailed information, please refer to Appendix 3. HSL's Terms and Conditions & SLA Requirements
Osallistumisehdot
Poissulkemisperuste:
Ammatin harjoittamiseen liittyvä vakava virhe
Ennenaikainen irtisanominen, vahingonkorvaukset tai muut vastaavat seuraamukset
Järjestelyt velkojien kanssa
+ 21 lisää
Kansallisesta lainsäädännöstä johtuva konkurssia tai muuta sellaista vastaava tilanne
Konkurssi
Korruptio
Lapsityövoima ja muut ihmiskaupan muodot
Liiketoiminta on keskeytetty
Maksukyvyttömyys
Petos
Puhtaasti kansallisten poissulkemisperusteiden nojalla asetettujen velvoitteiden rikkominen
Rahanpesu tai terrorismin rahoitus
Rikollisjärjestön toimintaan osallistuminen
Sosiaalilainsäädännön mukaisten velvoitteiden rikkominen
Sosiaaliturvamaksujen maksamiseen liittyvän velvoitteen rikkominen
Talouden toimijan hankintamenettelyyn osallistumisesta johtuvat eturistiriidat
Terrorismirikokset tai terroritoimintaan liittyvät rikokset
Toisten talouden toimijoiden kanssa kilpailun vääristämiseksi tehdyt sopimukset
Työlainsäädännön mukaisten velvoitteiden rikkominen
Varat selvitysmiehen hallinnassa
Verojen maksamiseen liittyvän velvoitteen rikkominen
Välitön tai välillinen osallistuminen tämän hankintamenettelyn valmisteluun
Väärien tietojen antaminen, tietojen salaaminen, vaadittujen asiakirjojen toimittamatta jättäminen tai tätä menettelyä koskevien luottamuksellisten tietojen saaminen
Ympäristölainsäädännön mukaisten velvoitteiden rikkominen
Kuvaus poissulkemisperusteista:
The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for…
… corruption, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
… fraud, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
… money laundering or terrorist financing, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
… participation in a criminal organisation, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
… terrorist offences or offences linked to terrorist activities, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
… child labour and other forms of trafficking in human beings, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.
The economic operator has breached its obligations in the field of…
… environmental law.
… labour law.
… social law.
The economic operator has entered into agreements with other economic operators aimed at distorting competition.
The economic operator is guilty of grave professional misconduct.
The economic operator can confirm that: a) It has been guilty of serious misrepresentation in supplying the information required for the verification of the absence of grounds for exclusion or the fulfilment of the selection criteria, b) It has withheld such information, c) It has not been able, without delay, to submit the supporting documents required by a contracting authority or contracting entity, and d) It has undertaken to unduly influence the decision making process of the contracting authority or contracting entity, to obtain confidential information that may confer upon it undue advantages in the procurement procedure or to negligently provide misleading information that may have a material influence on decisions concerning exclusion, selection or award.
Näytä lisää
The economic operator is aware of any conflict of interest, as indicated in national law, the relevant notice or the procurement documents due to its participation in the procurement procedure.
The economic operator or an undertaking related to it has advised the contracting authority or contracting entity or otherwise been involved in the preparation of the procurement procedure.
The economic operator has experienced that a prior public contract, a prior contract with a contracting entity or a prior concession contract was terminated early, or that damages or other comparable sanctions were imposed in connection with that prior contract.
Näytä lisää
Any person who is a member of the economic operator’s administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for work safety offence, working hours offence, work discrimination, extortionate work discrimination, violation of the right to organise or unauthorised use of foreign labour.
Näytä lisää
The economic operator has breached its obligations relating to the payment…
… social security contributions, both in the country in which it is established and in Member State of the contracting authority or contracting entity if other than the country of establishment.
… of taxes, both in the country in which it is established and in Member State of the contracting authority or contracting entity if other than the country of establishment.
The business activities of the economic operator are suspended.
The economic operator is bankrupt.
The economic operator is in arrangement with creditors.
The economic operator is the subject of insolvency or winding-up.
The assets of the economic operator are being administered by a liquidator or by the court.
The economic operator is in any analogous situation like bankruptcy arising from a similar procedure under national laws and regulations.

Hankintaviranomainen
Nimi ja osoitteet
Nimi: Helsingin Seudun Liikenne - kuntayhtymä
Kansallinen rekisterinumero: 2274586-3
Postiosoite: Opastinsilta 6A, PL 100
Postinumero: 00077
Postitoimipaikka: Hsl
Alue: Helsinki-Uusimaa 🏙️
Maa: Suomi 🇫🇮
Yhteyspiste: hankinnat@hsl.fi
Sähköposti: hankinnat@hsl.fi 📧
Puhelin: +358 947664444 📞
URL: http://www.hsl.fi 🌏
Päätoimi
Kaupunkien rautatie-/kevytraide-, metro-, raitiotie-, johdinauto- tai linja-autopalvelut
Viestintä
Asiakirjojen URL-osoite: https://tarjouspalvelu.fi/hsl?id=587460&tpk=b3ee61ab-6622-46e6-99db-7c355b14e77d 🌏
Osallistumisen URL-osoite: https://tarjouspalvelu.fi/hsl?id=587460&tpk=b3ee61ab-6622-46e6-99db-7c355b14e77d 🌏
Tarjouksen/hakemuksen jättäminen sähköisesti: Pakollinen

Täydentävät tiedot
Lisätietoja
Contract Period The agreement shall be valid for a fixed period of two (2) years. After the fixed term, the agreement shall remain valid for indefinite time until terminated by the client upon six (6) months’ prior written notice or by the supplier upon twelve (12) months’ prior written notice. Obligations, which by their nature should survive the termination of the agreement, shall survive the termination of the agreement, for example, but not limited to clauses concerning confidentiality, data protection and intellectual property rights.
Näytä lisää
Arvostelurunko
Nimi: Markkinaoikeus
Kansallinen rekisterinumero: 3006157-6
Postiosoite: Radanrakentajantie 5
Postinumero: 00520
Postitoimipaikka: Helsinki
Alue: Helsinki-Uusimaa 🏙️
Maa: Suomi 🇫🇮
Sähköposti: markkinaoikeus@oikeus.fi 📧
Puhelin: +358 295643300 📞
URL: http://www.oikeus.fi/markkinaoikeus 🌏
Palvelu, josta voi saada tietoja uudelleentarkastelumenettelystä
Sama kuin: Arvostelurunko
Uudelleentarkastelumenettely
Tarkat tiedot uudelleentarkastelumenettelyjen määräajasta (määräajoista): Markkinaoikeus
Tietoa sähköisistä työnkuluista
Sähköinen laskutus hyväksytään
Lähde: OJS 2025/S 242-834972 (2025-12-12)
Uudet hankinnat asiaan liittyvissä luokissa 🆕
Aiheeseen liittyvät haut 🔍
Alue:
Suomi/Finland Manner-Suomi Helsinki-Uusimaa Helsinki-Uusimaa
Tuotteet/palvelut:
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