The aim of the procurement is to find a customer service system that considers Veikkaus’ future needs and offers a clear opportunity to raise the level of customer service operational activities, its management and quality control. The system is easy and intuitive to use and enables agents to see all information that is relevant. Part of the procurement is also an implementation project. The implementation project ends with the contact center system ready for service with integrations at minimum to our three main customer databases, reporting dataflows running and staff trained. The goal for the implementation project to start is during Q3/2024 and to have a world class customer contact center system up and running in H2/2025.
Määräaika
Tarjousten vastaanottamisen määräaika oli 2024-07-15.
Hankinta julkaistiin 2024-05-29.
hankintailmoitus (2024-05-29) Kohde Hankinnan laajuus
Otsikko: Customer Service Contact System
Viitenumero: 511094
Lyhyt kuvaus:
“The aim of the procurement is to find a customer service system that considers Veikkaus’ future needs and offers a clear opportunity to raise the level of...”
Lyhyt kuvaus
The aim of the procurement is to find a customer service system that considers Veikkaus’ future needs and offers a clear opportunity to raise the level of customer service operational activities, its management and quality control. The system is easy and intuitive to use and enables agents to see all information that is relevant. Part of the procurement is also an implementation project. The implementation project ends with the contact center system ready for service with integrations at minimum to our three main customer databases, reporting dataflows running and staff trained. The goal for the implementation project to start is during Q3/2024 and to have a world class customer contact center system up and running in H2/2025.
Näytä lisää
Sopimustyyppi: Palvelut
Tuotteet/palvelut: Sovelluspalveluntarjoajat📦 Kuvaus
Hankinnan kuvaus:
“The aim of the procurement is to find a customer service system that considers Veikkaus’ future needs and offers a clear opportunity to raise the level of...”
Hankinnan kuvaus
The aim of the procurement is to find a customer service system that considers Veikkaus’ future needs and offers a clear opportunity to raise the level of customer service operational activities, its management and quality control. The system is easy and intuitive to use and enables agents to see all information that is relevant. Part of the procurement is also an implementation project. The implementation project ends with the contact center system ready for service with integrations at minimum to our three main customer databases, reporting dataflows running and staff trained. The goal for the implementation project to start is during Q3/2024 and to have a world class customer contact center system up and running in H2/2025.
Näytä lisää
Lisätietoja:
“The Agreement shall enter into force after both parties have signed the agreement. The Agreement is in force for 2 years after the effective date. After the...”
Lisätietoja
The Agreement shall enter into force after both parties have signed the agreement. The Agreement is in force for 2 years after the effective date. After the conclusion of the fixed-term this Agreement will automatically continue in force for an indefinite period.
Näytä lisää
Lisätuotteet/palvelut: Tiedonhallinta📦 Kesto
Aloituspäivä: 2024-08-11 📅
Loppupäivä: 2026-08-10 📅
Myöntämisperusteet
Hinta ✅
Laatukriteeri (nimi): Quality
Otsikko
Erän tunnistenumero: LOT-0000
Menettely Toimenpiteen tyyppi
Avoin menettely ✅ Hallinnolliset tiedot
Tarjousten tai osallistumishakemusten vastaanottamisen määräaika: 2024-07-15 09:00:00 📅
Tarjousten avaamista koskevat ehdot: 2024-07-15 09:05:00 📅
Kielet, joilla tarjoukset tai osallistumishakemukset voidaan jättää: englanti 🗣️
Vähimmäisaika, jonka kuluessa tarjoajan on pidettävä tarjous voimassa: 6
Oikeudelliset, taloudelliset, rahoitukselliset ja tekniset tiedot Osallistumisehdot
Luettelo ja lyhyt kuvaus olosuhteista:
“Registration in the trade register: The tenderer is registered in the relevant trade registers kept by the Member State of establishment.” Tekninen ja ammatillinen pätevyys
Luettelo ja lyhyt kuvaus valintaperusteista:
“During the reference period, the tenderer has performed the following types of services: The technical and professional qualifications of the tenderer...”
Luettelo ja lyhyt kuvaus valintaperusteista
During the reference period, the tenderer has performed the following types of services: The technical and professional qualifications of the tenderer related to the requirements set for the tenderer's experience in accordance with the procurement documents.
“The Agreement shall enter into force after both parties have signed the agreement. The Agreement is in force for 2 years after the effective date. After the...”
The Agreement shall enter into force after both parties have signed the agreement. The Agreement is in force for 2 years after the effective date. After the conclusion of the fixed-term this Agreement will automatically continue in force for an indefinite period.
Näytä lisää Arvostelurunko
Nimi: Markkinaoikeus
Kansallinen rekisterinumero: 3006157-6
Postiosoite: Radanrakentajantie 5
Postinumero: 00520
Postitoimipaikka: Helsinki
Alue: Helsinki-Uusimaa🏙️
Maa: Suomi 🇫🇮
Sähköposti: markkinaoikeus@oikeus.fi📧
Puhelin: +358 295643300📞
URL: http://www.oikeus.fi/markkinaoikeus🌏 Tietoa sähköisistä työnkuluista
Sähköinen laskutus hyväksytään
Sähköistä maksua käytetään
Lähde: OJS 2024/S 104-319293 (2024-05-29)