Customer interaction event tracking and data management platform

Yleisradio Oy

With this RFP (request for proposals) Yle is looking for a solution with technical capability in collecting and managing customer behavioural data (later also referred as “Solution”). The object of the procurement is to procure the Solution as a software as a service (SaaS) solution. The Solution should be a ready-made product and already in similar production use. Yle seeks to improve customer satisfaction and experience by providing personalised services in a privacy friendly manner. Customer analytics is a key technology in understanding customer insights and needs. Please see the RFP documents for more information and detailed description of the procurement.

Määräaika

Tarjousten vastaanottamisen määräaika oli 2024-10-30. Hankinta julkaistiin 2024-09-27.

Kuka?

• Yleisradio Oy

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Missä?

• Helsinki-Uusimaa › Helsinki-Uusimaa

Hankintojen historia

Päivämäärä	Asiakirja
2024-09-27	hankintailmoitus

hankintailmoitus (2024-09-27)
Kohde
Hankinnan laajuus
Otsikko: Customer interaction event tracking and data management platform
Viitenumero: YLE20240035
Lyhyt kuvaus:

Sopimustyyppi: Tavarat
Tuotteet/palvelut: Ohjelmatuotteet ja tietojärjestelmät 📦
Suorituspaikkaa koskevat rajoitukset: Missä tahansa
Kuvaus
Sisäinen tunniste: 759357
Tämä hankinta soveltuu myös pienille ja keskisuurille yrityksille (pk-yrityksille) ✅
Lisätuotteet/palvelut: Tietotekniset palvelut: neuvonta, ohjelmistojen kehittäminen, Internet ja tuki 📦
Kesto: 36 kuukautta
Tietoa vaihtoehdoista
Vaihtoehdot ✅
Vaihtoehtojen kuvaus:

A three-year contract period will be established for the procurement, after which Yle reserves the option to continue the contract as an open-ended agreement.

Myöntämisperusteet
Hinta ✅
Hinta (painotus): 100
Otsikko
Erän tunnistenumero: LOT-0000

Menettely
Toimenpiteen tyyppi
Avoin menettely ✅
Oikeusperusta: Direktiivi 2014/24/EU
Menettelyn tärkeimmät piirteet:

REGULATIONS AND PRINCIPLES TO BE FOLLOWED The procurement procedure will take place in compliance with the Finnish Act on Public Procurement and Concession Contracts 1397/2016 (“Procurement Act”) which derives from the European Community directives on public procurement (“Procurement Directives”). The procurement is also under the terms of the World Trade Organization's (WTO) Agreement on Government Procurement ("GPA") signed by the non-EU tenderer's country of establishment. The same procurement terms and conditions as those from Finland and other European Union member states shall apply to the tenderer’ from states that have signed the GPA. If the tenderer's country of establishment does not have a valid GPA agreement, the contracting entity (Yle) has no obligation to accept the tenderer in the procurement procedure. PROCUREMENT PROCEDURE The contract will be concluded using an open procedure according in accordance with Section 32 of the Procurement Act. In an open procedure the contracting entity (Yle) publishes a contract notice and places a call for tenders (also "RFP") for the receivable, on which basis all prospective suppliers may submit their tenders. The procedure includes the following steps. Yle: 1. Publishes a contract notice and places RFP tenders available; 2. Answers the questions received by the time limit; 3. Opens the tenders received by the time limit; 4. Reviews that the responses of the tenderer given in the ESPD form and in the tender fulfill the eligibility and suitability requirements set fot the supplier; 5. Reviews that the tenders are consistent with the RFP; 6. Evaluates the tenders as stated in the RFP; 7. Makes the contract award decision and communicates the decision to all tenderers; 8. Requests and verifies the certificates and reports on the eligibility and suitability of the chosen tenderer(s); 9. Concludes the procurement agreement with the winner. The tenderer shall note that the contracting procedure does not include a phase of negotiation in which the tenderer could specify the given tender. DIVIDING INTO LOTS, EU SERVICE PROCUREMENT: The object of the procurement forms a logical and operationally reliable entirety and the procurement is therefore not divided into separate parts.

Menettelyn tärkeimmät piirteet

REGULATIONS AND PRINCIPLES TO BE FOLLOWED

The procurement procedure will take place in compliance with the Finnish Act on Public Procurement and Concession Contracts 1397/2016 (“Procurement Act”) which derives from the European Community directives on public procurement (“Procurement Directives”).

The procurement is also under the terms of the World Trade Organization's (WTO) Agreement on Government Procurement ("GPA") signed by the non-EU tenderer's country of establishment. The same procurement terms and conditions as those from Finland and other European Union member states shall apply to the tenderer’ from states that have signed the GPA. If the tenderer's country of establishment does not have a valid GPA agreement, the contracting entity (Yle) has no obligation to accept the tenderer in the procurement procedure.

PROCUREMENT PROCEDURE

The contract will be concluded using an open procedure according in accordance with Section 32 of the Procurement Act. In an open procedure the contracting entity (Yle) publishes a contract notice and places a call for tenders (also "RFP") for the receivable, on which basis all prospective suppliers may submit their tenders.

The procedure includes the following steps.
Yle:
1. Publishes a contract notice and places RFP tenders available;
2. Answers the questions received by the time limit;
3. Opens the tenders received by the time limit;
4. Reviews that the responses of the tenderer given in the ESPD form and in the tender fulfill the eligibility and suitability requirements set fot the supplier;
5. Reviews that the tenders are consistent with the RFP;
6. Evaluates the tenders as stated in the RFP;
7. Makes the contract award decision and communicates the decision to all tenderers;
8. Requests and verifies the certificates and reports on the eligibility and suitability of the chosen tenderer(s);
9. Concludes the procurement agreement with the winner.

The tenderer shall note that the contracting procedure does not include a phase of negotiation in which the tenderer could specify the given tender.

DIVIDING INTO LOTS, EU SERVICE PROCUREMENT:
The object of the procurement forms a logical and operationally reliable entirety and the procurement is therefore not divided into separate parts.

Hallinnolliset tiedot
Tarjousten tai osallistumishakemusten vastaanottamisen määräaika: 2024-10-30 10:00:00 📅
Tarjousten avaamista koskevat ehdot: 2024-10-30 10:15:00 📅
Kielet, joilla tarjoukset tai osallistumishakemukset voidaan jättää: englanti 🗣️
Vähimmäisaika, jonka kuluessa tarjoajan on pidettävä tarjous voimassa: 3 kuukautta
Tarjouspyynnön ehdot
Tarjoaja voi jättää useamman kuin yhden tarjouksen
Tarjousten avaamisen päivämäärä: 2024-10-30 10:15:00 📅
Sähköinen laskutus: Sallittu
Sähköistä tilaamista käytetään ✅
Sähköistä maksua käytetään ✅
Lisätietojen pyytämisen määräaika: 2024-10-15 09:00:00 📅
Myöntämisperusteet
Kiintolukutyyppi: Kiinteä arvo (yhteensä)

Oikeudelliset, taloudelliset, rahoitukselliset ja tekniset tiedot
Taloudellinen ja rahoituksellinen asema
Luettelo ja lyhyt kuvaus valintaperusteista:

ECONOMIC AND FINANCIAL STANDING: The tenderer must have a minimum credit rating of A (satisfactory) on a scale AAA - C or equivalent, rated by a well known and established credit rating agency, for example "Suomen Asiakastieto Oy". If the tenderer's credit rating is not available by any before mentioned rating agency, the tenderers situation will be evaluated through the last 2 audited financial statements and/or another similar statement.

Tekninen ja ammatillinen pätevyys

Tenderer's reference requirements: The tenderer must provide two (2) customer references where they have delivered a solution similar to what is being requested in the RFP. Both references must fulfil all the requirements a) - e): a) The reference solution must include the implementation project and the support and maintenance services. b) The reference solution provided has been operational in the production environment for a minimum of one year. c) The reference solution provided must have a similar amount of events, i.e. minimum of 1 billion events per average month. d) The reference customer must be a media company with web and streaming media, and the tenderer has worked in compliance with EU laws and regulations. e) The reference solution must be implemented as a first-party customer event data solution for the reference. Please fill in the information required on the references on appendix 5 (Reference requirements) of the RFP. In the mandatory fields below, you may enter any values, for example "0" for value and textual fields and the date of sending the tender for the date field. The references are evaluated based on the information given in appendix 5.

Osallistumisehdot
Poissulkemisperuste:

Ennenaikainen irtisanominen, vahingonkorvaukset tai muut vastaavat seuraamukset

Järjestelyt velkojien kanssa

Kansallisesta lainsäädännöstä johtuva konkurssia tai muuta sellaista vastaava tilanne

+ 21 lisää

Konkurssi

Korruptio

Lapsityövoima ja muut ihmiskaupan muodot

Liiketoiminta on keskeytetty

Maksukyvyttömyys

Petos

Puhtaasti kansalliset poissulkemisperusteet

Rahanpesu tai terrorismin rahoitus

Rikollisjärjestön toimintaan osallistuminen

Sosiaalilainsäädännön mukaisten velvoitteiden rikkominen

Sosiaaliturvamaksujen maksaminen

Syyllistyminen ammatin harjoittamiseen liittyvään vakavaan virheeseen

Syyllistyminen väärien tietojen antamiseen, tietojen antamatta jättämiseen, vaadittujen asiakirjojen antamiseen kykenemättömien tietojen toimittamiseen ja tätä menettelyä koskevien luottamuksellisten tietojen antamiseen

Talouden toimijan hankintamenettelyyn osallistumisesta johtuvat eturistiriidat

Terrorismirikokset tai terroritoimintaan liittyvät rikokset

Toisten talouden toimijoiden kanssa kilpailun vääristämiseksi tehdyt sopimukset

Työlainsäädännön mukaisten velvoitteiden rikkominen

Varat selvitysmiehen hallinnassa

Verojen maksu

Välitön tai välillinen osallistuminen tämän hankintamenettelyn valmisteluun

Ympäristölainsäädännön mukaisten velvoitteiden rikkominen

Kuvaus poissulkemisperusteista:

The economic operator is in any analogous situation like bankruptcy arising from a similar procedure under national laws and regulations.

The economic operator is bankrupt.

The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for corruption, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.

The economic operator is in arrangement with creditors.

The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for participation in a criminal organisation, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.

The economic operator has entered into agreements with other economic operators aimed at distorting competition.

The economic operator has breached its obligations in the field of environmental law.

… money laundering or terrorist financing, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.

… fraud, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.

… child labour and other forms of trafficking in human beings, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.

The economic operator is the subject of insolvency or winding-up.

The economic operator has breached its obligations in the field of labour law.

The assets of the economic operator are being administered by a liquidator or by the court.

The economic operator can confirm that: a) It has been guilty of serious misrepresentation in supplying the information required for the verification of the absence of grounds for exclusion or the fulfilment of the selection criteria, b) It has withheld such information, c) It has not been able, without delay, to submit the supporting documents required by a contracting authority or contracting entity, and d) It has undertaken to unduly influence the decision making process of the contracting authority or contracting entity, to obtain confidential information that may confer upon it undue advantages in the procurement procedure or to negligently provide misleading information that may have a material influence on decisions concerning exclusion, selection or award.

Any person who is a member of the economic operator’s administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for work safety offence, working hours offence, work discrimination, extortionate work discrimination, violation of the right to organise or unauthorised use of foreign labour.

The economic operator is aware of any conflict of interest, as indicated in national law, the relevant notice or the procurement documents due to its participation in the procurement procedure.

The economic operator or an undertaking related to it has advised the contracting authority or contracting entity or otherwise been involved in the preparation of the procurement procedure.

The economic operator is guilty of grave professional misconduct.

The economic operator has experienced that a prior public contract, a prior contract with a contracting entity or a prior concession contract was terminated early, or that damages or other comparable sanctions were imposed in connection with that prior contract.

The economic operator has breached its obligations in the field of social law.

The economic operator has breached its obligations relating to the payment social security contributions, both in the country in which it is established and in Member State of the contracting authority or contracting entity if other than the country of establishment.

The business activities of the economic operator are suspended.

The economic operator has breached its obligations relating to the payment of taxes, both in the country in which it is established and in Member State of the contracting authority or contracting entity if other than the country of establishment.

The economic operator itself or any person who is a member of its administrative, management or supervisory body or has powers of representation, decision or control therein has been the subject of a conviction by final judgment for terrorist offences or offences linked to terrorist activities, by a conviction rendered at the most five years ago or in which an exclusion period set out directly in the conviction continues to be applicable.

Hankintaviranomainen
Nimi ja osoitteet
Nimi: Yleisradio Oy
Kansallinen rekisterinumero: 0215438-8
Postiosoite: Uutiskatu 5
Postinumero: 00240
Postitoimipaikka: Helsinki
Alue: Helsinki-Uusimaa 🏙️
Maa: Suomi 🇫🇮
Yhteyspiste: Procurement Services
Sähköposti: tarjoukset.yle@yle.fi 📧
Puhelin: +358 914801 📞
URL: http://www.yle.fi 🌏
Hankintaviranomaisen tyyppi
Julkisoikeudellinen yhteisö
Päätoimi
Virkistys, kulttuuri ja uskonto
Viestintä
Asiakirjojen URL-osoite: https://tarjouspalvelu.fi/yleisradiooy?id=527014&tpk=2c36fe1b-1f44-455b-bc0e-e4c159349a4f 🌏
Osallistumisen URL-osoite: https://tarjouspalvelu.fi/yleisradiooy?id=527014&tpk=2c36fe1b-1f44-455b-bc0e-e4c159349a4f 🌏
Tarjouksen/hakemuksen jättäminen sähköisesti: Pakollinen

Täydentävät tiedot
Arvostelurunko
Nimi: Markkinaoikeus
Kansallinen rekisterinumero: 3006157-6
Postiosoite: Radanrakentajantie 5
Postinumero: 00520
Postitoimipaikka: Helsinki
Alue: Helsinki-Uusimaa 🏙️
Maa: Suomi 🇫🇮
Sähköposti: markkinaoikeus@oikeus.fi 📧
Puhelin: +358 295643300 📞
URL: http://www.oikeus.fi/markkinaoikeus 🌏
Tietoa sähköisistä työnkuluista
Sähköinen laskutus hyväksytään
Lähde: OJS 2024/S 190-585540 (2024-09-27)

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