Supply, installation and commissioning of a ticketing, customer relationship management and fund-raising system for the Finnish National Opera and Ballet

Suomen kansallisooppera ja -baletti sr (Foundation of the Finnish National Opera and Ballet)

The purpose of the procurement procedure is to award a contract for the purchase of a ticketing, customer relationship management and fund-raising system and the system related services regarding implementation, maintenance, hosting and development of the system as well as technical and user support services.
Full direct access to the procurement documents is offered free of charge to economic operators in the following e-procurement system:
https://www.esourcing2.fi/prod/account/logon
In order to register to the e-procurement service, the economic operator shall send an e-mail, including the name of the company and the name of the contact person, to info@hankintajuristit.fi in order to receive login information. Please refer to ‘FNOB ticketing system’.

Määräaika

Tarjousten vastaanottamisen määräaika oli 2016-09-26. Hankinta julkaistiin 2016-08-25.

Kuka?

• Suomen kansallisooppera ja -baletti sr (Foundation of the Finnish National Opera and Ballet)

Mitä?

Missä?

• Uusimaa

Hankintojen historia

Päivämäärä	Asiakirja
2016-08-25	hankintailmoitus

hankintailmoitus (2016-08-25)
Kohde
Hankinnan laajuus
Otsikko: Tietotekniset palvelut: neuvonta, ohjelmistojen kehittäminen, Internet ja tuki
Lyhyt kuvaus:

The purpose of the procurement procedure is to award a contract for the purchase of a ticketing, customer relationship management and fund-raising system and the system related services regarding implementation, maintenance, hosting and development of the system as well as technical and user support services. Full direct access to the procurement documents is offered free of charge to economic operators in the following e-procurement system: https://www.esourcing2.fi/prod/account/logon In order to register to the e-procurement service, the economic operator shall send an e-mail, including the name of the company and the name of the contact person, to info@hankintajuristit.fi in order to receive login information. Please refer to ‘FNOB ticketing system’.

Ilmoituksen metatiedot
Alkukieli: englanti 🗣️
Asiakirjatyyppi: hankintailmoitus
Sopimuksen luonne: Palvelut
Asetus: Euroopan unioni ja WTO-maat
Yhteinen hankintanimikkeistö (CPV)
Koodi: Tietotekniset palvelut: neuvonta, ohjelmistojen kehittäminen, Internet ja tuki 📦
Lisä-CPV-koodi: Ohjelmointi ja siihen liittyvät neuvontapalvelut 📦
Suorituspaikka
NUTS-alue: Uusimaa 🏙️

Menettely
Menettelyn tyyppi: Kilpailukykyinen käsittävä neuvottelu
Tarjouksen tyyppi: Tarjous koskee kaikkia eriä
Myöntämisperusteet
Kokonaistaloudellisesti edullisin tarjous

Hankintaviranomainen
Tunnistetiedot
Maa: Suomi 🇫🇮
Hankintaviranomaisen tyyppi: Julkisoikeudellinen yhteisö
Hankintaviranomaisen nimi: Suomen kansallisooppera ja -baletti sr (Foundation of the Finnish National Opera and Ballet)
Postiosoite: Helsinginkatu 58
Postinumero: 00250
Postitoimipaikka: Helsinki
Yhteystiedot
Internetosoite: http://www.oopperabaletti.fi 🌏
Sähköposti: liisa.riekki@opera.fi 📧
Asiakirjojen URL-osoite: https://www.esourcing2.fi/prod/Account/LogOn/hankintajuristit 🌏
Osallistumisen URL-osoite: https://www.esourcing2.fi/prod/Account/LogOn/hankintajuristit 🌏

Viite
Päivämäärät
Lähetyspäivä: 2016-08-25 📅
Tarjousten jättämisen määräaika: 2016-09-26 📅
Julkaisupäivä: 2016-08-30 📅
Aloituspäivä: 2017-02-01 📅
Tunnisteet
Ilmoituksen numero: 2016/S 166-298831
EUVL-S-numero: 166

Kohde
Hankinnan laajuus
Lyhyt kuvaus:

Full direct access to the procurement documents is offered free of charge to economic operators in the following e-procurement system:

https://www.esourcing2.fi/prod/account/logon

In order to register to the e-procurement service, the economic operator shall send an e-mail, including the name of the company and the name of the contact person, to info@hankintajuristit.fi in order to receive login information. Please refer to ‘FNOB ticketing system’.

Arvioitu kokonaisarvo: 700 000 EUR 💰
Lyhyt kuvaus:

The system shall be a ticketing system, processing customer data and purchases. The scope of the procurement shall cover the following:

— The provision of the software programs and licenses,

— Delivery and implementation of the ticketing system, including further specifications, parameterizing and supplementing (if necessary) of the software in order to meet the requirements, as well as installation to technical platform, integration, data conversion from the current databases, testing and acceptance procedures, documentation and training of key personnel,

— Software maintenance,

— Hosting services for the system and database,

— Technical and user support/help desk services,

— Further development services (new features, integration to new applications etc.),

— Training and consultancy services for the contracting authority's personnel.

The above is meant to be a non-exhaustive list of services and activities. Other system-related services as well as necessary hardware for ticketing functions may be purchased during the term of the contract.

The system (application) must fulfil the functional and other requirements that will be set out in the specifications. Although the contracting authority preserves the right to make changes to the requirements during the negotiation phase of the procurement procedure, the ticketing system shall, however, fulfil the following minimum and non-negotiable functional and business requirements listed below:

— Ability to use the system for selling tickets via the contracting authority's own website (desktop and mobile applications) and Opera Box Office (point-of-sales),

— Ability to integrate the sales module with the FNOB's own website,

— Tool for processing different types of sales for different target groups,

— Ability to process different forms of sales channels and means of payments,

— Ability to interface with the FNOB's financial management system, and payment solutions,

— CRM system fully integrated to the system,

— Tools for fund-raising, memberships, marketing and customer interaction,

— Ability to collect customer data to be used for targeted marketing,

— Flexible reporting possibilities for processing and combining vast volumes of data e.g. purchase transactions spanning several seasons,

— Ability to extract data from customer and purchase history,

— The system language must be Finnish or English. The customer interface shall support multiple language versions ( as starting point Finnish, Swedish and English) when using the system on the online sales platform,

— The awarded contractor is not entitled to charge a ticketing fee from the customers.

Uudistusten kuvaus:

Contract regarding the delivery and implementation of the system shall take place in January or February 2017. The system shall be transferred to production use in March 2018 (estimate). The contract(s) regarding hosting, support, maintenance and further development and consultancy services shall be open-ended contract(s) subject to termination period.

Vaihtoehtojen kuvaus:

Other system-related services as well as necessary hardware for ticketing functions may be purchased during the term of the contract.

Oikeudelliset, taloudelliset, rahoitukselliset ja tekniset tiedot
Osallistumisehdot
Kelpoisuus harjoittaa ammattitoimintaa:

Candidate shall be registered with:

— the appropriate trade or professional register,

— register of employers if nationally relevant, and,

— register for payers for value added tax;

in the state where such register is established under the conditions laid down by that state.

Menettely
Ehdokkaiden vähimmäismäärä: 3
Ehdokkaiden enimmäismäärä: 6
Objektiiviset kriteerit rajoitetun ehdokasjoukon valitsemiseksi:

The Contracting Authority shall apply the following criteria in order to select the candidates to negotiations.

1. Professional experience;

2. Customer Satisfaction.

Tarjousten vastaanottoaika: 12:00
Kutsujen lähetyspäivä: 2016-09-30 📅
Kielet, joilla tarjoukset tai osallistumishakemukset voidaan jättää: englanti 🗣️
Tarjouksen voimassaoloaika: 4 kuukautta

Hankintaviranomainen
Yhteystiedot
Yhteyspiste: Liisa Riekki
Asiakirjojen URL-osoite: https://www.esourcing2.fi/prod/Account/LogOn/hankintajuristit 🌏

Täydentävät tiedot
Arvostelurunko
Nimi: Markkinaoikeus
Postiosoite: Radanrakentajantie 5
Postitoimipaikka: Helsinki
Postinumero: 00520
Maa: Suomi 🇫🇮
Puhelin: +358 295643300 📞
Sähköposti: markkinaoikeus@oikeus.fi 📧
Faksi: +358 295643314 📠
Internetosoite: http://www.oikeus.fi/markkinaoikeus 🌏
Lähde: OJS 2016/S 166-298831 (2016-08-25)

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